SOS Button Allows your customer to request support from you with a simple double click on a desktop icon. By using the service queue within TeamViewer to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them. Service Queue Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up.
In-session automation/scripting (number of scripts)įile Transfer Various ways of file transfer drag & drop, copy & paste, transfer manager.Īssign service cases to other technicians Manage and distribute incoming support requests (service queue). You can then remotely convert the QuickSupport module to a Host module installation. Remotely install TeamViewer Host Remotely installing a Host module can be accomplished by first connecting using a QuickSupport module. Yes, to a specific number of devices (depends on license) Number of concurrent sessions per concurrent user Maximum number of sessions in separate tabs. Number of devices to connect from Number of devices that can be used to establish an outgoing connection to another device.Ĭoncurrent connections (channels) included Multiple sessions at a time (channels). Switch sides Switch sides allows you to switch who is remote controlling and who is being remote controlled.
VoiP, Video, Chat during remote control session
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